The language of Hospitality and Tourism
Hospitality and Tourism is often described as 'the pleasure industry' or 'the welcome industry'. It’s an industry where communication is the key feature. It’s also an international industry and will involve a range of inter-cultural encounters. The language of this industry is quite clearly English in an international context, but it is also the language of meeting needs, of providing high levels of service, of understanding people, of delighting people, of solving problems.
From a teaching point of view the emphasis is firmly on functional language – giving information, making recommendations, dealing with problems and so on – and on creating realistic situational practice where language functions can be demonstrated and developed alongside basic service-oriented performance.
What does the series cover?
This series of lessons looks at a number of different Hospitality and Tourism encounters:
· Giving information
· Checking in at hotels and airports
· Working as a holiday rep
· Providing hospitality at tourism events
· Travel agency situations
There are some additional lessons and ideas for teaching hospitality and tourism explore at WESCO by ESOL Experts.